Medical Transportation Coordinator

2 days ago


Lipa City, Calabarzon, Philippines beBeeDispatcher Full time ₱7,200 - ₱7,800

We are seeking a detail-oriented, customer-focused dispatcher to assist in already scheduled and coordinated non-emergency medical transportation services.

Key Responsibilities:
  • Answer incoming calls professionally using designated communication platforms
  • Assist clients with trip inquiries, modifying or canceling trips based on their appointments and transportation needs
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.
  • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
  • Verify client eligibility for services and ensure accurate data entry into our software.
  • Provide clients with trip confirmations, estimated pick-up times, and driver details.
  • Address client concerns, complaints, and special requests while maintaining professionalism and empathy.
Requirements & Qualifications:
  • Experience in dispatching or customer service is preferred
  • Ability to learn our dispatch software or other dispatching platforms
  • Familiarity with VOIP or similar call center communication systems
  • Strong customer service skills, including conflict resolution and patience
  • Ability to multi-task in a fast-paced environment
  • Excellent verbal and written communication skills
  • Problem-solving and critical-thinking skills are essential
  • Knowledge of HIPAA policies and confidentiality best practices is required

This role offers the opportunity to work remotely and be part of a global team. If you have a passion for delivering exceptional customer service and excel in a fast-paced environment, we encourage you to apply.



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