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Operations Manager Assistant

4 weeks ago

Pasay, National Capital Region, Philippines Gratitude Philippines Full time
Job Summary:

Gratitude Philippines is seeking an experienced Assistant Manager Operations to join our team. As a key member of our operations team, you will be responsible for managing a team of travel counselors, implementing customer engagement and strategic relationship management, and driving business growth through revenue generation opportunities.

Key Responsibilities:

  • Manage a team of travel counselors to ensure excellent customer service and high-quality standards across processes and projects.
  • Implement customer engagement and strategic relationship management to drive business growth and revenue generation.
  • Collaborate with internal and external cross-functional teams to identify and implement process improvements and cost-effectiveness initiatives.
  • Develop and implement standardization, improvement, and re-engineering initiatives to drive business efficiency and effectiveness.
  • Identify and implement revenue generation opportunities to drive business growth.
  • Lead change management efforts and share best practices with the team to build diverse talent and drive results.

Requirements:

  • 2 years of experience in the travel industry in a similar position.
  • Basic understanding of travel industry terms and concepts.
  • Knowledge of MS Office applications and Global Distribution Systems (Sabre, Apollo, Amadeus, etc.).
  • E2E Travel Process knowledge and self-starter with the ability to multitask.
  • Excellent communication skills, written and oral, with a focus on result-driven and self-driven work ethic.
  • High flexibility and ability to work in a 24x7 atmosphere.

What We Offer:

Gratitude Philippines offers a dynamic and challenging work environment with opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.