Customer Experience Associate
3 weeks ago
At S-Quad Realty and Development Corp, we are seeking a highly skilled Customer Service Representative to join our team.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries and concerns through various channels.
- Address customer issues and complaints in a professional and courteous manner.
- Maintain accurate documentation of customer interactions and transactions.
- Evaluate and escalate complex customer issues to the relevant department or manager when necessary.
- Collaborate with other departments to resolve customer issues and enhance overall customer satisfaction.
Qualifications:
- Bachelor's degree
- Minimum of 1 year of experience in a related field
- Strong communication skills, both verbal and written
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