Store Operations Director

2 weeks ago

General Trias, Calabarzon, Philippines TPS Shared Services Inc. Full time
Job Summary

The Store Manager will oversee the day-to-day operations of a high-end jewelry boutique, ensuring the store delivers an exceptional shopping experience that aligns with the brand's standards of luxury and quality. This role includes managing sales, inventory, visual merchandising, and customer service, while leading a team to meet performance goals.

Key ResponsibilitiesLeadership and Team Management

1. Lead, inspire, and manage a team of sales associates, ensuring high levels of performance and professionalism. Train and mentor staff to ensure excellence in customer service and product knowledge.

2. Deliver exceptional, personalized service to high-net-worth clients, providing expert advice and guidance on fine jewelry selections. Resolve customer concerns with tact and professionalism.

Sales and Inventory Management

3. Achieve or exceed sales targets by driving sales performance through engagement, up-selling, and cross-selling. Monitor daily, weekly, and monthly sales performance and provide feedback to the team.

4. Oversee stock management, including ordering, receiving, and maintaining inventory levels. Ensure proper storage and handling of valuable items and assist in stock audits.

Store Operations and Visual Merchandising

5. Ensure the store is visually appealing, with displays that highlight jewelry collections in line with the brand's aesthetic. Regularly update displays to reflect new arrivals, seasonal trends, or special promotions.

6. Oversee all aspects of boutique operations, including opening and closing procedures, cash handling, and compliance with company policies and local regulations. Maintain store cleanliness and safety standards.

Marketing and Customer Engagement

7. Assist in executing local marketing initiatives and events to drive foot traffic and increase brand visibility. Cultivate relationships with repeat customers and local influencers to promote the boutique.

8. Prepare and maintain reports on sales, inventory levels, customer feedback, and employee performance. Submit regular reports to senior management.

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