Senior Technical Specialist

21 hours ago

Marikina City, National Capital Region, Philippines beBeeExpertise Full time $80,000 - $100,000
Technical Solutions Expert

Turnitin seeks a skilled Technical Solutions Engineer with a passion for solving customer problems through creative technical solutions.

As a key member of our Revenue Operation Department, you will be a technical expert, strategic partner to sales teams and strong communicator. You will engage in functional and technical discussions with customers, understanding their requirements and pain points.

  • Design and present solutions that demonstrate product value, addressing customer needs effectively.

Sales & Customer Success Support:

  • Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.

Knowledge Sharing & Best Practices:

  • Stay updated on best practices and product knowledge, sharing insights with internal teams.

Product Representation & Travel:

  • Represent the company as a product expert at conferences, demonstrations and customer visits, if necessary.
Qualifications

Requirements:

  • 2-4 years of experience in a similar technical customer-facing role.

Technical Skills:

  • Strong understanding of our product suite, including front-end and back-end functionality.
  • Ability to troubleshoot technical product functional issues, sales processes and propose solutions.

Preferred:

  • Bachelor's or Master's degree in relevant/related fields.
What We Offer

A competitive rewards package, beyond regular pay plus bonus or commission, including generous time off and health and wellness programs that offer choice and flexibility.

A remote-centric culture empowering you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package prioritising your overall well-being.

Cultivating a workplace which enables teammates to constantly learn and grow, building on values such as customer centricity, passion for learning, integrity, action and ownership, one team, global mindset, remote first culture and health care coverage.

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