Customer Experience Advocate
1 month ago
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at IMS Outsourcing Solutions.
As a Customer Service Representative, you will be responsible for providing exceptional customer service via phone and chat in a professional and timely manner. You will assist clients with financial-related queries, including account information, processing, etc.
You will also perform back-office tasks such as data entry, document verification, and account updates. Your primary goal will be to resolve customer issues and complaints with a focus on first-call resolution and customer satisfaction.
In addition, you will maintain accurate and up-to-date records of customer interactions and transactions. You will collaborate with other team members and departments to ensure a cohesive approach to customer support.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and is looking for a challenging role in a dynamic company like IMS Outsourcing Solutions.
Responsibilities:
- Provide exceptional customer service via phone and chat
- Assist clients with financial-related queries
- Perform back-office tasks such as data entry and document verification
- Resolve customer issues and complaints
- Maintain accurate and up-to-date records of customer interactions and transactions
Requirements:
- High school diploma or equivalent; college degree preferred
- Previous experience in customer service within the financial services industry
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Proficiency in using customer service software and Microsoft Office Suite
- Willingness to work onsite at our 9th Floor, KMC Zeta location
Working Conditions:
Job Location: Quezon City, Philippines
Job Timings: UK Shift
Holidays: UK Holiday Calendar
Work mode option: Working from IMS Office
The estimated salary for this position is PHP 35,000 - PHP 50,000 per month, depending on qualifications and experience.
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