IT Executive Leadership Position

1 day ago

Taguig, National Capital Region, Philippines beBeeHead Full time $120,000 - $150,000

Job Title: Head of IT Operations

We are seeking an experienced and dynamic professional to lead our IT Service, Support, and Operations division. In this role, you will be responsible for consolidating and actioning regional business inputs, evaluating technology and service roadmaps, assessing business impacts and risks, and executing delivery management.

Key Responsibilities:

  • Business Strategy Alignment: Consolidate, review, and provide regional inputs to align project requirements with the organization's business strategy, ensuring the development of a comprehensive departmental business plan.
  • Vendor Evaluation: Participate in the vendor evaluation process by consolidating and presenting results, assisting in deployment planning and product evaluation.
  • Metrics and Reporting: Review relevant metrics and provide region-specific insights to the service team, facilitating the definition of a robust monitoring and reporting framework.
  • Financial Planning: Project financial requirements, including Capex, Opex, licensing, and service costs, to obtain budget allocations and plan expenses for resource procurement essential for service delivery and support.
  • SLA Management: Analyze and implement action plans to adhere to defined SLAs, ensuring compliance and monitoring across regions to meet approved targets.
  • Quarterly Reviews: Review and analyze service metrics, prepare presentations for quarterly reviews with unit heads and stakeholders, and initiate actionable plans based on feedback until compliance is achieved.
  • Training and Development: Identify training needs within the team and provide inputs to enhance team competency and performance.
  • Operations Optimization: Review operations statistics and ensure optimal utilization of data communication assets to meet business needs.
  • Asset Management: Define and implement processes for Hardware and Software Asset Management, ensuring compliance and initiating improvements.
Required Skills and Qualifications
  • Minimum of 18+ years of relevant experience in IT leadership roles, managing medium to large teams in IT Operations.
  • In-depth understanding of Business Process Outsourcing (BPO) or Business Process Management (BPM) operations.
  • Hands-on technology experience and a well-rounded understanding of the Global Delivery Model (GDM).
  • Exceptional communication skills with the capability to make critical business decisions effectively.
  • Strong people management skills, driving team efficiency in a fast-paced environment.
  • Proven ability to build and maintain strong client and stakeholder relationships, fostering long-term partnerships.
  • Collaborative team player with a focus on process optimization and quality.
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Master's Degree (MBA or Master's in IT Management) is highly preferred, demonstrating advanced knowledge of business and technology integration.
Benefits
  • Quarterly Performance Bonus.
  • 24 Leaves annually.
  • Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire.
  • Outstanding career development opportunities and fast track career progression.
  • Enjoy a fair work-life balance.
  • Learning and Development Trainings.
  • We value Inclusion and Diversity.
  • Great Place to Work - Certified.

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