Effective Team Leader

2 days ago

San Juan, National Capital Region, Philippines beBeeOperations Full time ₱12,000 - ₱18,000

About the Role:

We are seeking a seasoned Operations Manager to lead our Property Management division. This leadership-level position combines strategic oversight, hands-on mentorship, and cross-functional collaboration to drive performance, consistency, and client satisfaction.

The ideal candidate will serve as a subject matter expert in property management best practices, manage day-to-day team operations, oversee performance metrics, and coordinate directly with senior leadership, vendors, partners, and clients.

Key Responsibilities:

  • Team Leadership & Support:
    • Supervise and mentor APMs and internal operations staff.
    • Provide one-on-one and group training to drive work quality, consistency, and team growth.
    • Conduct regular performance reviews and report on key team metrics to senior leadership.
  • Operational Oversight:
    • Oversight all internal property management processes and ensure adherence to best practices.
    • Interact directly with investors, third-party vendors, accounting teams, and stakeholders as needed.
    • Develop and implement scalable, compliant operational policies and procedures.
    • Drive continuous process improvement initiatives to reduce friction, errors, and inefficiencies.
  • Quality Assurance & Communication:
    • Monitor and uphold high standards of communication and customer service across all correspondence.
    • Ensure timely and accurate responses to resident concerns and internal escalations.
    • Review team KPIs (e.g., OpenPhone stats, call logs) and develop structured templates to standardize communication expectations.
    • Create accountability tools (e.g., monthly rhythm calendars) to track project progress and follow-ups.
  • Project & Task Management:
    • Identify and streamline overlapping tools and trackers; eliminate redundancies for smoother workflow.
    • Provide oversight on financial reporting and ensure timely updates are shared with stakeholders.
    • Support team members with work-related and personal concerns, promoting a positive team culture.

Requirements:

  • Minimum 5 years of experience in property management, real estate operations, or a related field.
  • Proficiency with property management software (Appfolio, Buildium, Yardi, Rent Manager, or similar).
  • Hands-on experience in tenant and maintenance coordination, leasing support, and customer relations.
  • Proven track record of managing a team and driving results in a fast-paced environment.
  • Strong communication, organization, and problem-solving skills.

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