High-Performing Team Leader Wanted

7 days ago

San Juan, National Capital Region, Philippines beBeeLeader Full time ₱600,000 - ₱800,000
Job Title

A high-performing Team Leader is sought to join our Customer Experience (CX) team.

This critical role is responsible for leading and developing a team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing phone support processes.

The ideal candidate will be a self-managed leader passionate about customer satisfaction and fostering a culture of excellence.

  • A dynamic and innovative work environment with experienced founders.
  • Opportunities for growth and development in a rapidly expanding organization.
  • A highly skilled and driven team of professionals who are passionate about delivering exceptional customer experiences.

Key Responsibilities:

Operational Excellence
  • Establish and monitor key performance indicators to ensure consistent achievement of service levels and customer satisfaction.
Quality Assurance
  • Implement robust quality control processes to maintain high service standards and identify areas for improvement.
Process Building
  • Leverage data and insights to refine Phone Support processes and enhance the overall customer experience.
Team Leadership
  • Build and mentor a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.
Training
  • Develop and train new joiners for the role.
Documentation & Reporting
  • Document all team activities and outcomes to maintain clear records and identify trends.
Feedback Loop
  • Provide clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment.

Requirements:

  • Exceptional verbal and written communication skills.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.
  • Proficiency with customer service tools and analytics platforms.

Experience:

  • 2+ years in a similar team leadership or customer service management role with a focus on customer satisfaction.
  • Proven track record of improving and maintaining high service levels and customer satisfaction.
  • Proficiency with customer service tools, analytics platforms, and quality assurance systems.

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