Dedicated Technical Leader for Support Team
2 days ago
Job Description:
We are seeking a skilled and experienced leader to oversee our customer support team. The ideal candidate will have a proven track record of providing top-notch service, driving team performance, and fostering a culture of continuous improvement.
The successful candidate will be responsible for managing a team of customer support engineers, ensuring they have the necessary resources and training to deliver exceptional support to our customers. This includes monitoring team performance, coaching, and developing individualized career growth plans.
A key aspect of this role is ensuring the highest standard of customer satisfaction through SLA adherence, quality control, and optimization. The candidate will work closely with cross-functional teams, including sales, product, and engineering, to drive alignment and achieve shared goals.
Required Skills and Qualifications:
- Proven leadership experience in a technical support environment
- Strong management skills, with a focus on team development and performance
- Ability to communicate effectively with technical and non-technical stakeholders
- Excellent problem-solving and analytical skills
- Experience working in a fast-paced, dynamic environment
- Knowledge of distributed systems, cloud technologies, and Java
Benefits:
We offer a competitive compensation package, including attractive stock grants, flexible paid time off, and a comprehensive total rewards program. Our global workforce is supported by a commitment to fostering an inclusive, diverse culture that drives engagement and belonging.
In addition to these benefits, we provide opportunities for professional growth and development, including training, mentorship, and career advancement.
About Us:
We are a leading provider of innovative solutions for data analytics, applications, and AI. Our platform unifies data across clouds and on-premises, empowering organizations to accelerate innovation and drive business success.
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