Client Relationship Manager

2 days ago

Angeles City, Central Luzon, Philippines beBeeAccountability Full time ₱800,000 - ₱1,200,000
Customer Service Professional

Job Title: Customer Service Representative

Work Type: Full-time

Job Schedule: Morning Shift, 07:00 AM – 3:30 PM PHT

Benefits:

  • Competitive salary package
  • Company-provided full set-up for desktop/laptop with a back-up internet
  • Free pre-employment Medical Assessment (T&C apply)
  • Health Maintenance Organization on the first day of hire
  • 15 Vacation Leaves and 5 Sick Leaves
  • Annual Performance Reviews
  • Employee Loan Facilities
  • Social Clubs and Interest Workshops

Key Responsibilities:

  • Phone, email and online user support
  • Ensure customer satisfaction through follow-up, responsiveness, and quality communication
  • Document technical issues, resolutions, and sharing information across the team
  • Serve as a software subject matter expert to assist customers with implementation and configuration activities
  • Assist with data upload and customer implementation as required

Requirements:

  • Comprehensive knowledge of accounting procedures and principles.
  • Minimum of 12 months working in a 'Customer Facing' role
  • Previous experience in supporting accounting or property management software (Strata management or Facilities Management experience will be highly regarded)
  • Ability to read and understand Financial Reports
  • Can provide professional, friendly, and polite customer service through various channels
  • Proven Time Management skills with the ability to prioritize workload
  • Proven problem solving and critical thinking skills
  • Strong ability to learn quickly, especially new software and technologies
  • High level of accuracy and efficiency
  • Exceptional verbal and written communication skills.
  • 12 months of working in a helpdesk or an application support environment is advantageous but not mandatory

About Our Opportunity:

We are seeking a skilled Customer Service Professional to join our team. As a key member of our customer success team, you will be responsible for providing exceptional customer service and support to our clients. If you have a passion for delivering outstanding customer experiences and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Our company values teamwork, innovation, and excellence, and we strive to create a work environment that fosters growth, collaboration, and employee satisfaction. We offer a competitive salary package, comprehensive benefits, and opportunities for career advancement.

Seniority level: Entry-level

Employment type: Full-time

Job function: Administrative

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