International Service Manager

6 days ago


Makati City, National Capital Region, Philippines DHL Germany Full time
Job Description

We are seeking an exceptional National Gateway Manager to lead our Country's Gateway operations. As a key member of our team, you will be responsible for planning and implementing strategies to improve service and transit time performance while managing costs.

Key Responsibilities:
  • Manage day-to-day volume in line with profitability and cost effectiveness.
  • Arrange the movement of freight by various transportation methods in the most profitable way.
  • Monitor daily operating plans and allocate resources as necessary.
  • Ensure compliance with safety, security, regulatory, and company policies.
  • Drive continuous improvement of operational processes and procedures to maximize productivity.
  • Manage the Gateway operating budget and propose investments in infrastructure, technology, equipment, systems, or other resources at Gateway level.
  • Balance service and quality targets with productivity & effectiveness initiatives.
  • Liaise within the organization to coordinate transport and distribution schedules to meet agreed delivery times.
  • Convince others in the organization to accept operational solutions and changes.
  • Plan and implement Gateway facilities, equipment, and infrastructure in accordance with regional guidelines and local requirements.
  • Implement Gateway projects to address regional and network imperatives and programs.
People Management:
  • Develop a culture of quality, service excellence (for internal customers), flexibility, and cost consciousness.
  • Identify training needs and career development opportunities to drive a high-performance team.
  • Identify and succession plan for high potentials.
  • Develop KPIs with team members and monitor individual performance.


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