Customer Service Ambassador
5 days ago
We are looking for a Customer Care Representative to join our team at TORCH Solutions. The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and have prior experience in a customer service or call centre role.
Job DescriptionAbout the Role:
- Handle inbound customer inquiries and requests via phone, email, and chat
- Provide timely and effective resolutions to customer issues
- Maintain accurate and up-to-date records of customer interactions
- Identify opportunities to improve customer satisfaction and suggest process improvements
- Collaborate with cross-functional teams to ensure seamless customer experiences
Responsibilities:
As a Customer Care Representative, you will be responsible for providing exceptional customer service to our valued clients. This includes handling inbound customer inquiries and requests, resolving customer issues in a timely and effective manner, and maintaining accurate records of customer interactions.
Requirements:
- Excellent communication and interpersonal skills, with a friendly and professional demeanor
- Strong problem-solving and critical thinking abilities
- Proficient in using computer systems and customer relationship management (CRM) tools
- Prior experience in a customer service or call centre role is preferred
- Ability to work independently and as part of a team
- Flexible and adaptable to changing priorities and customer needs
What We Offer:
TORCH Solutions offers a competitive salary of $25,000 per annum, flexible work arrangements, and opportunities for professional development and career growth. We also provide a supportive and collaborative work environment that values our employees' well-being.
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