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Business Process Director

3 weeks ago

Angeles City, Central Luzon, Philippines Mass Markets Full time
Company Overview

Mass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

The Director will be responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, this role will be responsible for the development and implementation of all operational strategy that ensures that performance, culture, and overarching contact center controls and processes are aligned with corporate and client objectives.

This role works closely with corporate leadership and requires a high degree of initiative, sound judgment, and leadership. To be considered for this role, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.