Learning and Development Specialist

5 hours ago

Manila, National Capital Region, Philippines beBeeDevelopment Full time ₱250,000 - ₱500,000
Job Title: Learning and Development Specialist

This is a unique opportunity to join our team as a Learning and Development Specialist, where you will play a crucial role in preparing Service Desk Analysts for their jobs. The ideal candidate will be responsible for creating comprehensive training programs, utilizing various mediums such as in-class instruction, e-learning modules, virtual facilitation, and blended learning techniques.

Key Responsibilities:

  • Create and review training curriculum and materials to ensure alignment with client requirements and industry best practices.
  • Deliver clear and effective instruction using diverse techniques and activities, adapting to various skill levels and learning styles.
  • Conduct comprehensive needs analysis in partnership with QA teams to identify performance gaps and recommend targeted training initiatives.
  • Collaborate with account operations and interact with clients to ensure training programs meet evolving business needs and client expectations.

Core Competencies:

  • Strong organizational and time management skills.
  • Adaptability in presentation and teaching styles.
  • Excellent verbal and written communication skills.
  • A customer service orientation.

Required Skills and Qualifications:

  • Proficiency in Microsoft Office suite and Google GSuite of products.
  • Knowledge of IT Service Management (ITSM) processes such as Incident and Requests.
  • Experience creating rich and engaging content for knowledge transfer.
  • Familiarity with IT Service Desk support environment.
  • Strong Workplace/End User Support technical skills.
  • Ability to develop and deploy training within short timeframes.

Benefits:

  • Opportunity to work in a dynamic and growing organization.
  • Competitive salary and benefits package.
  • Chance to develop your skills and expertise in learning and development.

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