Customer Service Advocate

2 weeks ago


Angeles City, Central Luzon, Philippines SuperStaff Full time
About the Role:

This position involves handling all customer inquiries and complaints as appropriate, including Spanish translation calls. The Spanish Bilingual Health Care Representative plays a vital role in ensuring customer satisfaction by providing accurate and relevant information on medical products, services, and technical support.

Main Responsibilities:
  • Handling customer inquiries and resolving issues efficiently and effectively.
  • Providing accurate information on medical products, services, and billing procedures.
  • Maintaining customer records and updating them accurately in the system.
  • Working closely with the Operations Team Lead to achieve overall customer satisfaction.
  • Continuously improving knowledge and skills through ongoing training and development.


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