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Customer Advocate Supervisor

2 weeks ago

Angeles City, Central Luzon, Philippines Sutherland Full time
About the Team

Sutherland is a team of driven and supportive individuals who are passionate about delivering exceptional experiences for our customers and employees. We're committed to making a positive impact and creating a work environment that fosters growth and development.

Your Role

As a Customer Experience Manager, you will play a crucial role in collecting and analyzing customer feedback, ensuring compliance with key initiatives, and developing strategies to reduce negative comments.

You will work closely with cross-functional teams to identify opportunities and drive change, using your creativity, proactivity, and bias for action to deliver results.

Your strong analytical skills and attention to detail will enable you to create meaningful insights and recommendations that drive business growth and improve customer satisfaction.