Current jobs related to Client Experience Advocate - Cebu City, Central Visayas - EXL Service Philippines, Inc.

  • Client Care Advocate

    11 minutes ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    Client Care Advocate Job DescriptionWe are seeking a compassionate Client Care Advocate to join our team and provide exceptional support to our customers. In this role, you will be responsible for responding to customer inquiries, resolving issues, and maintaining accurate records of customer interactions.Main Responsibilities:Deliver exceptional customer...

  • Global Client Advocate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Trax Technologies Full time

    We are looking for a Global Client Advocate who can establish relationships at the executive, management, and operational level of a customer. As the primary contact for specific qualified accounts, you will be accountable for overall program health, maturation, governance, and supporting growth opportunities.Main Responsibilities:Strive for customer...

  • Client Advocate Position

    7 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    As a Client Advocate Position, you will work closely with customers to understand their needs and provide tailored solutions. You will identify and troubleshoot technical issues with products or services, provide accurate and timely information to customers, and document customer interactions.Requirements:MBA in Sales/ Degree in Sales or related fieldMinimum...

  • Client Success Advocate

    6 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    About the RoleWe are looking for a highly skilled Client Success Advocate to join our team. As a Client Success Advocate, you will be responsible for interacting with customers to address their issues, propose business solutions, and handle escalated cases. The ideal candidate will have strong English language communication skills and be able to learn...

  • Customer Experience Advocate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    Job OverviewTalent Outsourcing Channel (TORCH) Solutions is seeking a highly skilled Customer Experience Advocate to join our team. In this role, you will be responsible for handling inbound calls from customers, resolving inquiries and requests in a timely and efficient manner, and delivering top-notch service with confidence and knowledge in a friendly...

  • Global Customer Advocate

    6 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    Global Customer AdvocateWe are looking for a highly motivated Global Customer Advocate to join our team. In this role, you will be responsible for advocating for our customers' needs and ensuring their issues are resolved in a timely manner.Key ResponsibilitiesProvide exceptional customer service via phone and email.Develop strong relationships with our...

  • Customer Experience Advocate

    3 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    About the RoleWe are seeking a dedicated Customer Experience Advocate to provide exceptional customer service and support to our clients.Key Responsibilities:Providing Support: Respond to customer inquiries and concerns in a timely and professional manner, resolving issues efficiently and effectively.Troubleshooting and Problem-Solving: Use analytical skills...

  • IT Solutions Advocate

    5 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    IT Solutions ExpertiseWe are seeking an IT Solutions Advocate to leverage their expertise in driving sales growth. Your role involves understanding customer needs and aligning them with our IT solutions to achieve business objectives.By showcasing the benefits and value of our products, you will contribute to expanding our customer base. Your primary...

  • Patient Advocate

    7 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    As a Patient Advocate, you will play a vital role in ensuring patients receive appropriate care and addressing any healthcare-related issues. You will collaborate with interdisciplinary healthcare teams, conduct comprehensive clinical assessments, and analyze clinical and financial data to identify trends and opportunities for improvement.The ideal candidate...

  • Customer Experience Advocate

    6 days ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Experience Advocate to join our team. As a Customer Experience Advocate, you will be responsible for ensuring exceptional customer experiences through proactive issue resolution and relationship-building.Key Responsibilities:Provide timely and effective resolution to customer complaints...

Client Experience Advocate

3 weeks ago

Cebu City, Central Visayas, Philippines EXL Service Philippines, Inc. Full time

We are seeking a Client Experience Advocate to join our team at EXL Service Philippines, Inc. In this role, you will be responsible for advocating world-class customer experience to front-liners and support members of the account.

The primary focus of this job is to align and coordinate with support members and leadership, and on assisting the CE AM in training our support members to champion customer experience to everyone in the account through monitoring and coaching, as well as active participation in CE projects.

Some key responsibilities include:

  • Monitoring calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience
  • Conducting one-on-one coaching with agents to develop or enhance ideal customer experience behaviors

To succeed in this role, you will need strong communication and organization skills, as well as experience in coaching and training skills. You should also have a deep understanding, appreciation, and demonstration of world-class customer service.