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Frontline Customer Advocate

3 weeks ago

Cebu City, Central Visayas, Philippines XtendOps Full time

**Overview:**

XtendOps is a leading provider of innovative solutions for businesses. We are seeking a talented Customer Experience Advocate to join our team and help us deliver exceptional customer service.

Responsibilities:

  • Manage customer inquiries and complaints via multiple communication channels.
  • Process orders and modifications as requested by customers.
  • Evaluate situations and escalate complaints as necessary.

Requirements:

  • High school diploma or equivalent required.
  • Relevant experience in a related industry or subject matter expertise.
  • Proficient in computer applications and data entry.
  • Knowledge of customer service principles and practices.
  • Excellent communication and listening skills.

What We Offer:

We offer a competitive salary and benefits package to successful candidates.