Care Management Liaison

4 days ago


Manila, National Capital Region, Philippines Private Advertiser Full time

As a Care Management Liaison at Private Advertiser, you will play a vital role in facilitating communication between our Care Management programs and members. This position requires strong interpersonal skills, attention to detail, and the ability to work independently under general supervision.

Key responsibilities include:

  • Gathering and recording member information in accordance with established policies and procedures.
  • Providing information about program features and services to encourage member participation in Care Management programs.
  • Recording call details and utilizing call scripts as needed based on client requirements.
  • DIRECTING MEMBER INQUIRIES TO APPROPRIATE CLINICAL STAFF.
  • Initiating referrals and managing consults from clinicians for participants registered in Care Management.
  • Gathering information from various sources, including hospitals, health plans, physicians, patients, vendors, and other referral sources.
  • Contacting physician offices to obtain demographic information or related data as needed.
  • Mentoring less experienced Health Program Advocates.

A high school diploma or equivalent and a minimum of 6 months experience are required for this role; or any combination of education and experience which would provide an equivalent background.



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