Technical Support Specialist

4 days ago


Quezon City, National Capital Region, Philippines GlobexPeople Full time
Job Description

GlobexPeople is seeking a skilled Technical Support Specialist to join our team. As an IT Service Desk Analyst, you will be responsible for providing first-line technical support via phone, email, chat, and web, ensuring a high level of customer service.

Main Responsibilities:

  • Logging and categorizing issues
  • Troubleshooting common IT problems (O365, VPN, MS Office, Outlook, etc.)
  • Escalating unresolved issues
  • Maintaining knowledge base updates

Requirements:

  • 0-5 years of experience in IT service desk or related field
  • Strong troubleshooting skills
  • Familiarity with Windows OS and ServiceNow
  • Excellent communication, customer service, and time management skills

What We Offer:

We provide a dynamic work environment and opportunities for growth and development. If you have the necessary skills and experience, we encourage you to apply.



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