Technical Support Specialist
19 hours ago
Arch Global Services is a leading provider of innovative solutions and services.
Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a member of our Helpdesk team, you will be responsible for providing exceptional end-user support and ensuring the smooth operation of our IT systems.
Key Responsibilities- Provide day-to-day technical support to end-users via phone, email, or in-person.
- Create and manage user accounts, as well as troubleshoot and resolve technical issues.
- Work closely with our Desktop Technology and ATS teams to provide comprehensive support solutions.
To be successful in this role, you will need:
- Excellent technical skills and knowledge of Microsoft Office, Office 365, and Windows 7/10.
- A strong analytical mindset and ability to problem-solve effectively.
- Excellent communication and interpersonal skills, with the ability to work well under pressure.
- A basic understanding of IT and insurance terminology.
As a member of our team, you can expect:
- A competitive salary and comprehensive benefits package.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and supportive work environment that encourages collaboration and innovation.
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