Unlock Business Growth as a Customer Success Expert

1 day ago

Cabuyao, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱15,000 - ₱21,000

About Us

Job Description

We are seeking an experienced Customer Success Specialist to join our team. As a key member, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements.

  • You will lead all post-sales activities for our customers through strong relationship-building, product knowledge, planning, and execution.
  • You will act as the voice of the customer within our organization, working cross-functionally with Sales, Marketing, Product, Engineering, and Data Science to ensure a consistent and strong customer message is embedded in everything we do.
  • You will develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
  • You will retain long-term partnerships with customers by independently renewing successful customers.
  • You will establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • You will maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • You will manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution.

You will track accounts to identify churn risks and work proactively to mitigate those risks.

Required Skills and Qualifications

To succeed in this role, you will need:

  • 1-5 years of experience in Customer Success.
  • Experience with telecommunication or SaaS providers required.
  • A real passion for providing top-notch account management.
  • Excellent time management and organizational skills with the ability to track numerous details.
  • A desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients.
Benefits

We believe in investing in our people. We offer competitive benefits and perks, alongside a robust training program that helps you reach your full potential. Our offices are designed to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Why Work With Us

We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. We strive to be a place where every employee feels valued and empowered to contribute to our collective success.

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