
Vendor Portfolio Manager
2 days ago
Overview
The role of a Vendor Program Manager involves strategic relationship management with leading telco and networking vendors. The successful candidate will be responsible for building and growing our vendor program to optimize procurement, strengthen partnerships, and align services with customer and business needs.
Key Responsibilities
- Vendor Relationship Management: Build deep partnerships with core telco vendors to drive service growth, joint enablement, and procurement efficiency.
- Contract & Commercial Management: Negotiate agreements, SLAs, and pricing structures to maximize business value while ensuring competitive positioning and profitability.
- Program Development & Lifecycle Ownership: Oversee vendor-aligned service offerings across SD-WAN, SASE, networking, UCaaS, and cloud solutions—owning roadmap, launch, and optimization.
- Cross-Functional Enablement: Partner with engineering, finance, operations, and sales to design scalable frameworks, pricing models, SOPs, and go-to-market strategies.
- Performance & Governance: Lead vendor scorecards, KPIs, and quarterly business reviews (QBRs) to measure vendor performance, track service reliability, and identify risks/opportunities.
- Risk & Compliance: Manage technology, supply chain, and regulatory risks while ensuring compliance with vendor security standards and audit requirements.
- Customer Experience Advocacy: Champion a customer-first approach by improving service reliability, addressing escalations, and integrating feedback into vendor program improvements.
Requirements
- Direct experience managing telco vendor programs with Meraki, Fortinet, Versa, and Cato.
- Strong background in vendor and distributor negotiations, contract management, and SLAs.
- Proven success in building and scaling vendor-aligned managed services programs.
- Familiarity with SD-WAN, SASE, UCaaS, cloud platforms, and networking solutions.
- Financial acumen to manage pricing models, budgets, and cost optimization.
- Strong track record of vendor governance through KPIs, scorecards, and QBRs.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to collaborate effectively across Sales, Engineering, Operations, Finance, and Marketing.
Benefits
- A dynamic work environment that celebrates innovation and strategic thinking.
- An opportunity to shape the future of business communication.
- Flexible time off to maintain a healthy work-life balance.
- Employee referral bonuses to encourage the addition of great new people to the team.
About This Role
This is a mid-senior level position within the Project Management and Information Technology sector.
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