Real Estate Technology Support Associate

3 days ago


Calamba, Calabarzon, Philippines beBeeTechnical Full time $600 - $800
Job Overview

We are seeking a highly skilled Technical Support Specialist to excel in our fast-paced environment. This role will primarily support clients in the real estate technology and brokerage sectors, handling phone, email, and live chat support while troubleshooting technical issues and ensuring excellent customer satisfaction.

This is a metrics-driven position with a high level of interaction with leadership. If you thrive in structured environments, excel under performance goals, and are eager to grow in a client-facing support role, we would appreciate your application.

Key Responsibilities:
  • Provide frontline technical support via phone, email, and live chat.
  • Troubleshoot issues using step-by-step SOPs and provided tools.
  • Manage support tickets and inquiries, ensuring SLA and CSAT targets are consistently met.
  • Collaborate with leadership in daily Zoom check-ins for coaching, feedback, and training reviews.
Training Path:
  • Intensive product training (Week 1).
  • Email ticket focus with daily performance goals (Weeks 2-5).
  • Aggressive, hands-on training approach with assessments, coaching, and structured documentation for success.
Requirements:
  • Strong internet connection.
  • Previous experience in technical support or customer success.
  • Clear, professional communication skills.
  • Proven ability to meet KPIs and SLA goals.
Benefits:
  • Starting Salary: Begin at $600 during training, then step up to $800 after training and probation.
  • Bonuses: Performance-based incentives tied to consistency, metrics, and CSAT.


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