Business Process Improvement Specialist

6 days ago

Ayala Alabang, National Capital Region, Philippines beBeeOperations Full time ₱4,500,000 - ₱7,500,000
Job Opportunity

We are seeking an experienced Operations Analyst to join our team. The ideal candidate will have a solid understanding of operations and analytics, with the ability to take ownership of workflows, optimize processes, and collaborate closely with engineering teams.

The successful candidate will act as the connective tissue across our platform environment, tracking incidents, spotting patterns in operational data, and proposing process improvements. They will work independently and bring structure, insight, and follow-through to recurring operations challenges.

Key Responsibilities:
  • Incident and Alert Workflow Management: Organize and track the progress of operational projects, ensuring alignment and accountability across teams. Track and document the full lifecycle of incidents and alerts using tools like Jira and Incident.io.
  • Operational Reporting and Data Analysis: Build and maintain operational dashboards in Google Sheets or BI tools to visualize incident metrics (e.g., MTTX, volume, response times). Analyze trends in incident and platform data to surface actionable insights.
  • Process and Workflow Optimization: Review existing operational workflows and identify areas for improvement, automation, or simplification. Contribute to the documentation of SOPs, processes, and team responsibilities.
Requirements
  • Experience: 3+ years of professional experience in operations, support, analytics, or process improvement roles, ideally in a technical, platform, or systems environment.
  • Skills: Strong skills in data analysis using Google Sheets, Excel, BI Tools with experience turning data into insights and insights into action. Ability to create and maintain dashboards and automate workflows.
  • Tools: Experience with Incident.io or similar incident management tooling, proficiency with project management software Jira and Google Suite (i.e. Google Drive, Google Sheets and Google Docs) for task management and data handling.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Our team is dedicated to delivering high-quality results and we are looking for someone who shares our commitment to excellence.

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