Process Improvement Expert

21 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeTransformation Full time ₱600,000 - ₱1,000,000
About This Role

We're seeking a highly skilled professional to join our team as an Automation and Process Specialist. In this position, you will play a key role in driving process redesign and implementing targeted automation and AI applications to enhance our service experience.

Your Responsibilities
  • Identify opportunities for entirely new processes or fundamental shifts in existing ones, focusing on driving 0-1 initiatives rather than incremental gains.
  • Design future-state workflows that revolutionize operational effectiveness by combining policy, process, and automation to achieve breakthrough results.
  • Partner with QA, analytics, data science, and frontline teams to gather insights and validate opportunities for radical improvement.
  • Collaborate with Business Applications to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Support the design of prompt decision tree logic and automation flows when needed, always within the broader business context of transformative impact.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
Requirements
  • You must bring 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving 0 to 1 initiatives.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments (e.g., bots, agent assist, self-service) and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact through innovative approaches.

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