Senior Client Liaison

2 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱3,000,000 - ₱4,500,000
Key Responsibilities:
  • Complete timely case management-related inquiries assigned within a platform, adhering to established service levels.
  • Monitor, enter, update, and close records, maintaining accurate and up-to-date information.
  • Provide proactive follow-up to customers, keeping them informed about the progress of their requests.
  • Ensure reports and information requests are delivered on time, meeting service level agreements (SLAs).
  • Identify and collaborate with teams on leads to contribute to revenue generation and growth.
  • Maintain account retention targets by developing relationships with key decision-makers.

Responsibilities include customer satisfaction, trust, and respect as a competitive advantage. Timely completion of tasks and communication is crucial for success in this role.

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