Help Desk Agent

1 week ago


Makati City, National Capital Region, Philippines Addforce Human Resource Solution Inc Full time
Customer Service Representative Job Overview

We are currently seeking a highly motivated and experienced Customer Service Representative to join our team at Addforce Human Resource Solution Inc. in Makati.

This role is ideal for individuals who possess excellent communication skills, a strong passion for delivering exceptional customer service, and the ability to work well under pressure.

  • Key Responsibilities:
  • Respond to customer inquiries and resolve issues promptly and professionally.
  • Provide product information and answer questions about our hotel reservation services.
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.

About the Role

This permanent night shift position offers a competitive salary package of PHP 28,000, which includes a basic salary of PHP 25,000 and a de minimis allowance of PHP 3,000. The successful candidate will be required to work onsite and must be available to start immediately.

Job Qualifications

To be considered for this role, applicants must meet the following requirements:

  • No educational attainment is required; we welcome high school graduates.
  • At least one year of work experience in the hospitality, hotel, and travel industry is preferred.
  • Candidates must have proficient English language skills, both written and spoken.
  • Good communication skills and computer literacy are essential.
  • Applicants must be willing to work on a shifting schedule, including opening shifts from 10 PM onwards and closing shifts from 4 AM onwards.
  • Availability to start ASAP is required.

Perks & Benefits

We offer a range of benefits to support the well-being and career development of our employees, including:

  • Night differential of 15%
  • HMO coverage from day one
  • The opportunity to work on a dynamic and supportive team

Recruitment Process

Our recruitment process typically involves the following stages:

  • Phone screening interview
  • Initial interview
  • Onsite final interview
  • Job offer

Estimated Salary: PHP 28,000 per month.


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