Customer Support Specialist

4 weeks ago


Makati City, National Capital Region, Philippines Avaloq Full time

Avaloq is a leading provider of wealth management technology and services, with a global footprint and over 2,500 colleagues in 12 countries.

We are seeking an experienced Service Desk Professional to join our Business SaaS Service Desk team. The successful candidate will be responsible for end-to-end management of Avaloq clients, providing single-point-of-contact support for SaaS-related issues.

Key responsibilities include:

  • First-level Help Desk support
  • Efficient initial assessment of customer requests
  • Recording and tracking incidents and complaints
  • Managing client requests' life-cycle
  • Producing and updating statistics and reports

The ideal candidate will have a university degree in Computer Science/Engineering or similar, fluency in English, and at least 1-2 years of work experience as a Service Desk Agent or similar.

Avaloq offers a competitive salary of $60,000 - $80,000 per year, depending on experience. We also provide hybrid and flexible working arrangements, supporting work-life balance and inclusivity.



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