Sales Performance Coach

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱6,000,000 - ₱8,000,000

About Nooks

Nooks is an AI Sales Assistant Platform that automates busywork so sales reps can focus on the human aspect of selling and generate more pipeline.

Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline.

The role Our Sales Performance Coaches ensure mid-market and enterprise customers maximize their value from Nooks and are delighted with the experience. They develop and maintain strong relationships with key stakeholders and help them achieve business goals through Nooks solutions.

This role is for someone who thrives on wearing multiple hats as they guide stakeholders throughout customer journey … onboarding new customers, proactively addressing adoption challenges, supporting customer journey with thought-leadership content, and running renewal process.

  • Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing impact and value of Nooks to users, stakeholders, and business.
  • Onboard new customers, ensuring seamless integration of Nooks into sales processes.
  • Develop and maintain multi-threaded relationships to ensure deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals.
  • Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth.
  • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with Technical Support for your customers as needed.
  • Serve as voice of customer within Nooks, providing product feedback to ensure customer requirements are successfully met.

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