Disaster Relief Customer Experience Specialist
2 days ago
The goal of this role is to provide exceptional customer experiences during times of crisis, utilizing cutting-edge techniques and account management systems.
- This position requires strong organizational, written, and oral communication skills.
- A high school diploma or equivalent is required.
- Candidates should be confident, fully engaged, and dedicated.
We are seeking highly motivated, energetic, and reliable individuals who thrive in fast-paced environments.
Key Responsibilities:- Assist customers with service inquiries
- Learn common requests and solutions
- Improve the customer's experience
- Utilize our service techniques and systems
- Escalate customer dissatisfaction to proper channels
About MCI: MCI helps companies deliver exceptional experiences and drive optimal performance through business process outsourcing, staff augmentation, and IT Services. We create industry-leading solutions that meet diverse client needs.
Benefits:
- HMO Coverage plus a dependent
- Dental Coverage
In-house dental assistance worth ₱5,000, giving you easier access to quality care - Free meal during training
- Career growth and learning
- Allowances for rice, clothing, laundry and meals
- Performance and loyalty bonuses
- Frequent disinfection, fogging of workplace
- Opportunities for growth and promotion
- Employee shuttle services
- Company retreats and off-site events
We adhere to principles of diversity and equality, ensuring all employees feel valued and respected. Our commitment to excellence drives us to continuously innovate and improve.
Equal Opportunity Employer:
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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