Director of Quality Excellence
5 hours ago
We are seeking a highly skilled Director of Quality Excellence to drive quality initiatives for our clients. This individual will work closely with cross-functional teams to design, implement, and optimize business processes.
Main Responsibilities:- Drive quality initiatives for client accounts.
- Work with dispersed cross-functional teams on organizational process (re)-design or industry-specific business processes.
- Leverage business optimization & innovation tools & applications for process re-engineering.
- Benchmarking processes, management dashboard setup & building the best practices repository.
- Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationships.
- Facilitating workshops, remote groups & leading process diagnostics for articulation of process issues & solution formulation.
- Bachelor's degree in Engineering, Technology, or related field from a premier institute.
- Minimum 2 years of experience as a Quality & Process Excellence practitioner & total 5 years of experience.
- Experience managing a team of quality practitioners.
- Strong functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering.
- Exposure to ISO, CMMi or COPC is an added advantage.
- Consulting experience in Shared Services Set up/BPO space is desirable.
- Program management & change management.
- Problem-solving tools/analytical skills.
- Excellent communication / interpersonal, facilitation skills.
- High energy level, confident, assertive, & team player.
We are a dynamic organization committed to excellence in delivering high-quality services to our clients. If you are passionate about quality and process excellence, we encourage you to apply for this exciting opportunity.
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