
IT Support Expert
1 day ago
We are seeking a highly skilled IT Support Specialist to join our team. This role involves providing exceptional technical support to clients, resolving complex issues related to Microsoft Windows Server, Microsoft Cloud technologies, and networking solutions.
Key Responsibilities:
- Deliver first-class technical support to clients via phone or email, addressing end-user issues in a timely and effective manner.
- Troubleshoot and resolve problems related to server, network, and applications technologies.
- Collaborate with Senior Network or System Engineers to enhance your skills and contribute to the team's success.
Required Skills and Qualifications:
To be successful in this role, you will need:
- At least 4 years of hands-on experience in an IT services/consulting company, managed services provider (MSP), or corporate IT department.
- Excellent written and verbal communication skills and a strong customer service orientation.
- Troubleshooting experience in Windows 10/11, Microsoft 365, Azure, and Azure Virtual Desktops.
- Experience with ticketing systems such as ConnectWise, ServiceNow, or similar platforms.
- Proficiency in Microsoft Office Apps (Word, Excel, PowerPoint).
Benefits:
We offer a competitive compensation package, including:
- A generous salary and benefits program.
- The opportunity to work with a dynamic team of professionals.
- Ongoing training and development opportunities.
About Us:
We are a forward-thinking organization that values innovation, teamwork, and customer satisfaction. We are committed to providing exceptional service to our clients and building long-term relationships based on trust and respect.
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