Workforce Planning Director

1 day ago


Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time
Key Responsibilities

The Workforce Management Supervisor at HGS Offshore Staffing Solutions (HGS OSS) is accountable for ensuring the efficient management of staff resources. This includes:

  • Forecasting and Scheduling: Developing accurate forecasts and schedules to meet customer needs, while minimizing costs and maximizing efficiency.
  • Capacity Planning: Analyzing workload demands and adjusting staffing levels accordingly, ensuring adequate resources are allocated to meet service level objectives.
  • Performance Monitoring and Improvement: Tracking key performance indicators (KPIs), identifying areas for improvement, and implementing changes to enhance overall performance.

The successful candidate will possess a Bachelor's/College Degree in any field, with at least 1-2 years of working experience in a similar position. Exceptional analytical and leadership skills, combined with strong business acumen and technical proficiency in workforce management systems, are essential for success in this role.



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