Workforce Management

4 days ago


Taguig, National Capital Region, Philippines Carelon Global Solutions Philippines Full time

Job Description:

The Workforce Assistant Manager is responsible for supervising and developing a workforce management team that creates effective schedules to handle the workload and efficiently manages real-time operations while communicating performance results. This role involves leading, developing, and coaching a team of workforce analysts and schedulers. Responsibilities include managing attendance policy adherence and real-time efficiency, reviewing volume and AHT (weekly and monthly), leading operations governance meetings for scheduling, and providing guidance to schedulers. Additionally, the Workforce Assistant Manager is responsible for reviewing and ensuring the timely dissemination of weekly service level projections and providing a short-term capacity overview for operations-specific training.

Qualifications:

  • Preferably a college graduate
  • 2 - 3 years of WFM experience
  • At least 1-2 years of WFM team lead experience
  • Strong knowledge in capacity planning
  • Preferably with a health care background
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