Dedicated On-Demand Delivery Support Specialist

1 week ago


Quezon City, National Capital Region, Philippines Neksjob Full time
Neksjob On-Demand Delivery Customer Service Representative

At Neksjob, we're seeking a highly skilled and dedicated individual to join our team as an On-Demand Delivery Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and efficient delivery of their on-demand orders.

About the Role

This is a challenging yet rewarding opportunity for individuals who are passionate about delivering outstanding customer experiences. In this role, you will be handling inbound calls from customers regarding various aspects of their on-demand delivery orders, including order status updates, delivery issues, payment inquiries, and general account information.

You will be the primary point of contact for our customers, and your goal will be to resolve their queries efficiently and effectively, striving for first-call resolution whenever possible. This requires excellent communication skills, a proactive approach, and a strong ability to empathize with customers.


Responsibilities
  • Handle inbound calls from customers regarding on-demand delivery orders, including order status updates, delivery issues, payment inquiries, and general account information.
  • Provide clear and concise information about our services, delivery areas, estimated delivery times, and any applicable fees.
  • Resolve customer issues efficiently and effectively, striving for first-call resolution whenever possible.
  • Assist customers with placing orders, modifying existing orders, and tracking order progress.

Requirements

To be successful in this role, you will need:

  • A minimum of 6 months' international voice experience.
  • Completion of at least two years of college-level education.
  • Excellent communication skills, both written and verbal.

What We Offer

We offer a competitive salary range of $45,000 - $65,000 per annum, depending on experience and qualifications, plus additional benefits that support your career growth and well-being. Our company culture values diversity, inclusivity, and continuous learning, providing a supportive environment for you to thrive in.



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