
Highly Experienced Technical Support Engineer
1 day ago
Are you a skilled problem solver and excellent communicator with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two challenges are the same?
We are seeking a seasoned Technical Support Specialist to join our team. As a trusted advisor, you will work closely with customers to understand their complex technical issues and provide tailored solutions that meet their unique needs.
- Provide expert-level technical support to customers via phone, email, or chat
- Diagnose and troubleshoot complex technical issues using various tools and techniques
- Develop and maintain comprehensive knowledge of our products and services to ensure accurate and timely resolutions
- Collaborate with cross-functional teams to identify and resolve recurring issues
- Mentor and guide junior engineers to develop their skills and expertise
Requirements
- 5+ years of experience in a technical customer-facing role
- Bachelor's degree in Computer Science, Information Technology, or related field
- Excellent verbal and written communication skills
- Exceptional problem-solving skills and ability to work under pressure
- Strong understanding of operating systems (Windows, Linux, MacOS)
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V)
What We Offer
- Opportunities for continuous learning and development
- A team-oriented work environment with diverse perspectives
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