Transformation Leader

17 hours ago

San Fernando, Central Luzon, Philippines beBeeBusiness Full time ₱877,000 - ₱1,383,250

Drive transformation and innovation as a Senior Business Insight Manager.

Key Responsibilities:
  • Lead large-scale projects focusing on productivity, cost optimization, quality enhancement, and customer satisfaction metrics.
  • Identify use cases for machine learning, AI, NLP, predictive analytics, and automation in key functions such as quality assurance, workforce management, fraud detection, content moderation, and more.
  • Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
  • Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI.
  • Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation.
Requirements:
  • Bachelor's degree in Engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO/KPO/Shared Services with proven ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives with demonstrable understanding of model lifecycle, deployment, and AI governance.

In this role, you'll have the opportunity to drive meaningful change, develop your leadership skills, and work with a talented team of professionals passionate about innovation and customer experience.

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