Transformational Customer Experience Director

Customer Support DirectorWe are seeking an experienced and proactive individual to lead and optimize our customer support operations.Responsibilities:Lead, train, and mentor a team of customer service agents to deliver exceptional supportIdentify and implement solutions to address the root cause of recurring customer issues, ensuring long-term resolution and...

Job Opportunity: Process Excellence DirectorThe organization seeks a highly skilled Process Excellence Director to lead the implementation of process excellence and digital transformation initiatives, driving key business metrics. This role requires expertise in process improvement methodologies, such as Lean/Six Sigma, and experience in managing complex...

Job OverviewThe IT Director role spearheads an organization's technology strategy, aligning it with business objectives.They oversee IT operations, infrastructure, and security while leading a team of professionals to implement innovative solutions. Key responsibilities include:Strategic planning to drive digital transformation initiatives.Budget management...

Customer Success Expert OpportunityWe seek a seasoned Customer Success professional to drive retention initiatives and boost customer satisfaction. As part of our Customer Experience Team, you will design and implement user-centric strategies to reduce churn and enhance navigational flow.Responsibilities:Identify and analyze key customer metrics to inform...

Customer Experience DirectorThe customer experience director will be responsible for driving business growth through strategic improvement of the shopping experience. This involves overseeing customer-centric initiatives, monitoring key performance indicators and ensuring seamless collaboration with cross-functional teams.About Our BusinessWe are a dynamic...

Operations Director RoleWe are seeking an experienced Operations Director to lead our team in achieving operational excellence. As a key member of our organization, you will be responsible for managing cluster/community performance, coaching and developing staff, and driving continuous improvement initiatives.About the JobThis is a unique opportunity to join...

Senior Customer Success ManagerThe Senior Customer Success Manager will have a portfolio of accounts and lead the engagement throughout the customer lifecycle. With customers, you will create and implement success plans focused on attaining desired customer outcomes.Key ResponsibilitiesManage named accounts accountable for engagement and satisfaction over...

Job OverviewAbout our organization:We deliver outsourced digital services and next-generation customer experience to fast-growing technology companies.We assist clients in representing, protecting, and growing their brands.Leveraging a cloud-based infrastructure, we serve clients across multiple sectors, including social media, e-commerce, gaming, streaming...

Director, Workforce Management Your potential has a place here with TTEC's award-winning employment experience. As a Director – Business Performance and Strategy working remotely as needed by the business in Metro Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing Do you have a passion for...

Drive transformation and innovation as a Senior Business Insight Manager.Key Responsibilities:Lead large-scale projects focusing on productivity, cost optimization, quality enhancement, and customer satisfaction metrics.Identify use cases for machine learning, AI, NLP, predictive analytics, and automation in key functions such as quality assurance, workforce...