
Transformation Strategist
9 hours ago
Job Overview
This role is responsible for driving project management and oversight of strategic initiatives across operations. The ideal candidate will lead cross-functional coordination, monitor project performance, mitigate risks, and support transformation agendas.
Key Responsibilities- Project Planning and Governance
- Lead project planning, prioritization, and governance to achieve strategic goals.
- Portfolio Management
- Maintain the enterprise portfolio roadmap and align it with business capacity and resource availability.
- Project Monitoring and Control
- Develop dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks.
Project Management & Execution
- Complex Project Delivery
- Deliver complex projects within scope, timeline, and budget through end-to-end coordination.
- Project Plans and Risk Management
- Develop project plans, charters, status reports, and risk mitigation strategies.
- Methodology and Frameworks
- Ensure adherence to standard methodologies and frameworks (Agile/Waterfall/Hybrid).
Stakeholder Engagement & Communication
- Cross-Functional Collaboration
- Collaborate with operations leaders, enabling teams, technology, and other support functions for initiative success.
- Executive Updates and Stakeholder Management
- Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.
- Communication and Expectation Management
- Communicate proactively with stakeholders to manage expectations and foster collaboration.
Process Improvement & Value Delivery
- Operational Efficiency and Process Optimization
- Identify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency.
- Benefits Realization and Change Management
- Track and report on benefits realization, including financial and non-financial impact across initiatives.
- Support change management efforts to ensure smooth adoption and sustainability of new solutions.
- Analytical and Problem-Solving Skills
- Strong analytical and problem-solving skills.
- Data Accuracy and Attention to Detail
- Attention to detail and focus on data accuracy.
- Time Management and Prioritization
- Effective time management and ability to prioritize tasks under pressure.
- Results-Driven Approach
- Proactive and results-driven approach to operational challenges.
- Cross-Functional Collaboration and Communication
- Strong collaboration and communication skills to work with cross-functional teams.
- Communication and Data Interpretation
- Excellent communication skills to translate complex data into actionable insights.
- Educational Background and Experience
- Bachelor's degree in Business, Operations, Industrial Engineering, or related field.
- 5+ years of experience in project and portfolio management, preferably in an operations or contact center environment.
- Experience tracking and reporting operations compliance metrics.
- Technical Skills and Certifications
- Strong knowledge in delivering complex initiatives.
- Strong analytical, organizational, and leadership skills.
- Excellent communication and stakeholder management abilities.
- Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA, Asana) and MS Office Suite preferred.
- PMP, Prince2, or Agile/Scrum certification preferred.
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