Merchant Operations Analyst Lead
1 day ago
TASQ Staffing Solutions is a leading staffing agency that connects top talent with innovative companies.
Job SummaryWe are seeking an experienced Merchant Operations Analyst to join our team in BGC, Taguig. As a key member of our operations team, you will be responsible for ensuring seamless merchant support and driving business growth.
Key Responsibilities:- Provide exceptional merchant support and resolve issues efficiently
- Analyze data to identify trends and areas for improvement
- Develop and implement process improvements to increase efficiency and productivity
- Collaborate with cross-functional teams to drive business growth
- Bachelor's degree or equivalent
- At least 1 year of experience in merchant support or business support, preferably in the finance industry
- Excellent verbal and written communication skills in English and Tagalog
- Familiarity with ZOHO, Zendesk, and other CRM systems
- Robust knowledge and experience in data analysis
- Detail-oriented and process-driven with experience working with SLAs
- Self-motivated, driven, and able to communicate effectively with customers
- Proficient in Google Suite and Microsoft Excel
- Prior technical experience (SQL) is a plus
- Local statutory benefits
- Company-funded health insurance for employee and immediate family
- Vacations - 20 days
- One-time home office setup allowance
- One-time headset allowance
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