Merchant Operations Analyst Lead

1 day ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
About TASQ Staffing Solutions

TASQ Staffing Solutions is a leading staffing agency that connects top talent with innovative companies.

Job Summary

We are seeking an experienced Merchant Operations Analyst to join our team in BGC, Taguig. As a key member of our operations team, you will be responsible for ensuring seamless merchant support and driving business growth.

Key Responsibilities:
  • Provide exceptional merchant support and resolve issues efficiently
  • Analyze data to identify trends and areas for improvement
  • Develop and implement process improvements to increase efficiency and productivity
  • Collaborate with cross-functional teams to drive business growth
Requirements
  • Bachelor's degree or equivalent
  • At least 1 year of experience in merchant support or business support, preferably in the finance industry
  • Excellent verbal and written communication skills in English and Tagalog
  • Familiarity with ZOHO, Zendesk, and other CRM systems
  • Robust knowledge and experience in data analysis
  • Detail-oriented and process-driven with experience working with SLAs
  • Self-motivated, driven, and able to communicate effectively with customers
  • Proficient in Google Suite and Microsoft Excel
  • Prior technical experience (SQL) is a plus
Benefits
  • Local statutory benefits
  • Company-funded health insurance for employee and immediate family
  • Vacations - 20 days
  • One-time home office setup allowance
  • One-time headset allowance


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