Healthcare Medical Record Retrieval Coordinator

1 day ago


Manila, National Capital Region, Philippines beBeeRecordSpecialist Full time ₱6,000,000 - ₱8,000,000

We are seeking a highly skilled Medical Records Specialist to join our team. This role plays a vital part in the healthcare medical records retrieval process.

Key Responsibilities
  • Determine relevant healthcare providers associated with a client's treatment beyond the main facility listed by the law firm.

  • Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.

  • Input identified providers into the admin application.

  • Review and correct incoming Release of Information (ROI) forms, which are incomplete or incorrect in approximately 90% of cases.

  • Create accurate 'base' forms before assembling final submission packets.

  • Conduct thorough quality assurance checks for each ROI packet, ensuring all required components are accurate and complete.

  • Assign requests to appropriate records team members based on workload and utilization metrics.

  • Identify and escalate provider-specific requirements to the Client Success Manager.

  • Resolve missing or conflicting information by liaising directly with the law firm's case manager.

Requirements:
  • Experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
  • Extreme accuracy is essential; errors can cause months-long delays in retrieval.
  • Proficiency in Adobe Acrobat and PDF editing/combining tools.
  • Strong verbal and written communication skills with a proactive problem-solving mindset.


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