Service Delivery Hub Director

3 weeks ago


Eastwood Quezon City, Philippines Recruiter PH Full time
Job Title: Service Delivery Hub Manager

The Service Delivery Hub Manager plays a pivotal role in overseeing the hub's operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics. The Service Delivery Hub Manager serves as the Single Point of Contact (SPOC) for hub-related queries and is responsible for the management of all Service Hub resources and their compliance with established processes and quality standards.

Key Responsibilities:
  • Provide strategic guidance and support to Service Delivery Teams to ensure high-quality service delivery.
  • Manage all Service Hub resources and ensure compliance with established processes and quality standards.
  • Serve as the Single Point of Contact (SPOC) for hub-related queries.
  • Foster a positive and collaborative team environment.
Qualifications:
  • 15 years of professional experience in a relevant position.
  • Deep understanding of marketing service operations, industry best practices, and highly organized in efficiently managing multiple tasks and priorities.
  • Familiarity with marketing automation software such as Market, Hubspot, Salesforce Marketing Cloud (formerly ExactTarget) or Adobe Experience Manager.
  • Intermediate-level proficiency with Microsoft Office products.


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