Remote Technical Support Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time $60,000 - $80,000

Our organization is seeking a skilled Technical Support Specialist to join our team. This role is responsible for providing high-quality technical support services to our clients through various communication channels, including phone, email, and chat.

Key responsibilities of this position include:

  • Managing incidents and requests within our ticketing system
  • Providing white-glove service desk support via phone, email, and chat
  • Resolving username and password problems
  • Performing and documenting daily ticket follow-ups with end users

Requirements for this position include:

  • A reliable, high-speed internet connection
  • CompTIA A+ certification
  • Experience supporting Microsoft 365, Windows 10, and Active Directory
  • 1+ year Mac OS experience
  • Experience with the ServiceNow ticketing system
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control
  • Ability to multitask and work in a fast-paced environment
  • Strong technical troubleshooting and customer service skills

Benefits of this position include:

  • Flexible working hours
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Working conditions for this position include:

  • Work-from-home setup required
  • High-speed internet connection necessary

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