Remote Technical Support Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱80,000 - ₱100,000
Remote Technical Support Specialist Opportunity

At our company, we are seeking skilled and customer-focused professionals to provide technical assistance and troubleshooting support for a variety of clients across industries. As a Remote Technical Support Specialist, you will be responsible for responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

We are looking for individuals who possess strong proficiency in English, both written and spoken, as well as prior call center experience and the ability to work from home. In this role, you will also need to have high-speed internet connection, an appropriate, quiet work environment, and high language proficiency in English.

The ideal candidate for this position will be highly motivated and dedicated, with excellent interpersonal skills and the ability to multitask and self-manage effectively. They will also be proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and familiar with Windows operating systems.

This is a full-time position that requires the successful candidate to commit to working from home and being available to respond to client inquiries during regular business hours. If you are a highly organized and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this opportunity.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Requirements:
  • Bachelor's degree in a relevant field or equivalent experience
  • Previous call center experience required
  • High-speed internet connection and quiet work environment
  • Strong proficiency in English, both written and spoken
  • Familiarity with Windows operating systems and Microsoft Office
Benefits:
  • HMO coverage and dependent benefits
  • Dental coverage and in-house dental assistance
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
About Us:

We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

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