Healthcare Technology Support Professional

1 day ago


Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time $50,000 - $70,000

Join our team as a Technical Support Specialist and make a meaningful impact in the healthcare industry.

The Opportunity:

This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to Level 2 teams.

Key Responsibilities:
  • Initial point of contact for healthcare users seeking technical support
  • Receive, review, and log incoming support requests via phone, email, or internal systems
  • Create clear, detailed, and accurate support tickets capturing all relevant information
  • Ensure tickets are created and submitted within defined Service Level Agreement (SLA) timelines
  • Communicate with end-users to gather additional details or clarify issues
  • Route tickets efficiently to appropriate Level 2 or specialized support teams
  • Maintain professional and empathetic communication with clinical staff
Required Skills & Qualifications:
  • Prior experience in a healthcare environment providing IT helpdesk or customer support services
  • Strong attention to detail with exceptional documentation and organizational skills
  • Effective verbal and written communication skills
  • Comfortable interacting with healthcare professionals and understanding their support needs
  • Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology is highly preferred
  • Ability to work under pressure and prioritize tasks based on urgency and impact
Benefits:

Others:



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