Global Technology Support Professional

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time $115,300 - $134,490
Job Description

We are seeking a Technology Support Specialist to join our team. In this role, you will provide timely resolution of inquiries via phone, email, and internal case transfer. You will also advocate on behalf of clients to ensure their needs are met when working with business partners.

Responsibilities
  • Take full ownership and provide timely resolution of inquiries.
  • Accurately document and follow up on all inquiries.
  • Advocate on behalf of clients to ensure their needs are met.
  • Timely escalate issues following defined escalation procedures.
  • Troubleshoot and investigate client connectivity issues, processing failures, and transactional inquiries.
  • Proactively reach out to clients and internal partners to address processing errors or platform changes.
  • Monitor the group mailbox and assign email inquiries requiring investigation.
  • Troubleshoot file transmission problems for rejected files, connectivity, and security-related errors.
  • Partner with leadership, team members, and business partners to resolve client issues and meet business goals.
Required Qualifications
  • Strong verbal and written communication skills in English: business-level proficiency is required.
  • Minimum 5 years of Customer Service experience.
  • Minimum 2 years of Technical Support experience.
  • Self-motivated and self-managing, demonstrating sound judgment and effective decision-making.
  • Effective analytical approach and complex problem-solving skills.
About Our Team

Our team values diversity and inclusion and is an equal opportunity employer. We provide reasonable accommodations for employees with religious practices, beliefs, or disability needs.

Benefits

As a member of our team, you can expect:

  • A global work environment.
  • The opportunity to develop your skills and knowledge.
  • Competitive compensation and benefits.
  • Professional development opportunities.

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