
Healthcare Journey Coordinator
2 days ago
Are you a compassionate professional looking for a challenging role that makes a difference in people's lives? We are seeking a skilled Patient Care Navigator to join our team and help patients navigate complex healthcare journeys with empathy and professionalism.
This role is ideal for someone with strong communication skills, attention to detail, and experience working in customer service or healthcare support. As a Patient Care Navigator, you will serve as the primary point of contact for patients, coordinating care, addressing inquiries, and providing emotional support to ensure each patient feels informed and cared for.
- Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
- Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
- Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
- Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
- Educate patients on available services, preventative care, and next steps.
- Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
- 2+ years of experience in customer service, healthcare support, or care navigation roles
- Strong understanding of the healthcare system and patient care processes
- Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
- Compassionate, patient-centered approach with emotional resilience in fast-paced situations
We offer a range of benefits to support your well-being and career growth, including:
- Generous PTO to rest and recharge
- HMO coverage after 3 months
- Dedicated mentorship from industry experts
- Ongoing access to learning and development resources
- Global networking opportunities to connect with professionals around the world
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