Healthcare Support Specialist

2 days ago

Province of Palawan, Mimaropa, Philippines beBeePatientSupport Full time ₱600,000 - ₱800,000

Patient Support Role Overview

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  • Provide support to patients in a fast-paced healthcare environment.
  • Act as a liaison between patients and chiropractors, ensuring clear communication and resolution of concerns.
  • Assist in managing patient interactions, including scheduling appointments and follow-ups.
  • Maintain accurate records of patient interactions and lead management in CRM systems.
  • Track and analyse lead conversion rates and performance metrics to inform business decisions.
  • Deliver exceptional customer service, maintaining a patient-first approach at all touchpoints.
  • Address patient complaints or issues professionally, escalating complex matters when required.

Key Responsibilities

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  • Respond promptly and professionally to patient enquiries via various channels.
  • Provide clear and compassionate information about chiropractic services.
  • Manage incoming leads and conduct timely follow-ups to maximise engagement and conversion.
  • Reactivate past patients through proactive outreach, re-engagement campaigns, and regular communication.
  • Accurately record and update all interactions in the lead management and CRM systems.
  • Track, analyse, and report on lead conversion rates and relevant performance metrics.
  • Schedule initial consultations and follow-up appointments, ensuring coordination with clinic staff and chiropractors.
  • Handle payment transactions, provide transparent pricing information, and guide patients through payment options.
  • Follow all scripts, procedures, and internal systems with precision to ensure consistency and compliance.
  • Maintain a disciplined and efficient approach to daily tasks and workflows.

Requirements

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  • Bachelor's degree or Certificate IV in a relevant discipline preferred.
  • At least 3 years of experience in a customer service or sales support role within a healthcare environment.
  • Strong background in the medical or allied health field is highly desirable.
  • Excellent verbal and written communication skills with a personable and empathetic approach.
  • High level of discipline in following procedures, scripts, and workflow systems.
  • Ability to balance warm patient interactions with timely task completion.
  • Strong time management and multitasking abilities in a fast-paced setting.
  • Competency with CRM and lead management tools.
  • High standards of professionalism, confidentiality, and integrity.
  • Self-motivated and capable of working independently and collaboratively as part of a small team.

Why This Role?

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  • Work from home with flexible hours.
  • Monday to Friday schedule.
  • Opportunities to work with leading companies.
  • Comprehensive benefits package.
  • Training programs for career development.
  • Engaging company culture.
  • Dedicated managers focused on your growth and success.

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